Privacy Policy

Last updated: 20 September 2026

Hobby-G Ltd ("Hobby-G", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Hobby-G website, place an order, contact us, subscribe to marketing communications or otherwise interact with our services.

Hobby-G operates an online shop selling Gundam model kits, Gunpla, modelling tools, accessories and related hobby products.

This Privacy Policy applies to our website and services operated through Shopify and should be read alongside our Cookie Policy and Privacy Choices page.

1. Who We Are

Hobby-G Ltd is the organisation responsible for your personal information in connection with the Hobby-G website and the services we provide.

Business: Hobby-G Ltd
Country: United Kingdom
Website: www.hobby-g.co.uk

For questions about this Privacy Policy or your personal information, please contact us using the contact details provided on our website.

2. Personal Information We Collect

Depending on how you interact with Hobby-G, we may collect different types of personal information.

Information you provide when placing an order

When you purchase from Hobby-G, we may collect information such as:

• Your name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number, where provided.
• Details of the products you purchase.
• Order number and order history.
• Payment and transaction information.
• Communications relating to your order.

Payment card information may be processed directly by our payment service providers rather than being stored by Hobby-G.

Information you provide when contacting us

If you contact Hobby-G, we may collect:

• Your name.
• Email address.
• Contact details you provide.
• Order information.
• The contents of your message and any attachments or information you provide.

We use this information to respond to your enquiry and provide customer support.

Marketing information

If you choose to receive marketing communications from us, we may collect and use your email address and information about your marketing preferences.

Marketing communications may include information about:

• New Gundam model kits.
• Gunpla releases and restocks.
• Promotions and special offers.
• Hobby-G news.
• Products and accessories.

You can unsubscribe from marketing communications at any time.

Website and technical information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Approximate location derived from technical information.
• Pages visited.
• Referring website.
• Information about how you interact with our website.
• Technical information required to maintain website security and functionality.

Some of this information may be collected through cookies, pixels and similar technologies. Further information is provided in our Cookie Policy.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

• Process purchases.
• Take or arrange payment.
• Prepare and dispatch orders.
• Deliver products.
• Provide order confirmations and updates.
• Handle returns, refunds and exchanges.
• Provide customer support.

Operating and improving our website

We may use information to:

• Operate our online shop.
• Maintain website security.
• Detect and prevent fraud.
• Troubleshoot technical problems.
• Improve our website and customer experience.
• Understand how our products and services are used.

Where applicable, analytics and similar technologies will be used in accordance with our cookie consent requirements.

Marketing

Where legally permitted, we may use your information to send marketing communications where you have provided consent or where another lawful basis for electronic marketing applies.

You can opt out of marketing communications at any time.

Legal and regulatory requirements

We may process personal information where necessary to:

• Comply with legal obligations.
• Maintain appropriate business and financial records.
• Prevent fraud or other unlawful activity.
• Establish, exercise or defend legal claims.
• Respond to lawful requests from authorities.

4. Our Legal Bases for Processing

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following legal bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order you have placed.

Legal obligation

We may process information where necessary to comply with a legal obligation, such as accounting, tax, consumer protection or other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

Examples may include:

• Operating and improving our business.
• Maintaining website security.
• Preventing fraud.
• Responding to enquiries.
• Managing our customer relationships.
• Maintaining appropriate business records.

Where we rely on legitimate interests, we consider the potential impact on your privacy and take appropriate measures to protect your information.

Consent

Where required, we will ask for your consent before processing personal information for purposes such as certain marketing activities or the use of non-essential cookies and similar technologies.

You can withdraw consent at any time where consent is the legal basis for processing.

5. Cookies and Similar Technologies

Hobby-G uses cookies and similar technologies to operate and improve our website.

Some cookies are necessary for the website to function, including features such as shopping baskets, checkout and security.

Other technologies may be used for analytics, advertising, personalisation or other purposes where applicable.

Where consent is required, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your preferences through our cookie settings.

For more information, please see our Cookie Policy and Privacy Choices page.

Shopify states that its cookie banner can control Shopify-specific cookies and Shopify Pixels, while manually installed third-party cookies or pixels may require additional consent management.

6. Shopify

Hobby-G uses Shopify to operate its online store.

Shopify provides services including website hosting, ecommerce functionality, checkout, order processing and related infrastructure.

Depending on the services enabled on our store, Shopify may process personal information on our behalf or independently for certain purposes.

Shopify provides merchants with customer privacy settings including privacy policies, cookie banners and consent controls. Shopify also provides information about its own processing of customer information in its consumer privacy documentation.

You can find more information about Shopify's privacy practices through Shopify's privacy information linked from our website.

7. Payment Providers

Payments may be processed by third-party payment providers available through our Shopify checkout.

Depending on the payment method you choose, the relevant payment provider may process information necessary to complete your transaction.

We do not need to receive or store your full payment card details where these are processed directly by the relevant payment provider.

The information processed may include transaction details, billing information and information required to prevent fraud.

8. Delivery Providers

We may share information necessary to fulfil and deliver your order with delivery and fulfilment providers.

This may include:

• Your name.
• Delivery address.
• Contact information where required.
• Order or delivery information.

We only provide information reasonably necessary to fulfil the delivery service.

9. Third-Party Apps and Services

Hobby-G may use third-party Shopify apps and services to provide additional functionality.

These may include services relating to:

• Payments.
• Delivery.
• Customer support.
• Product reviews.
• Email marketing.
• Website analytics.
• Advertising.
• Fraud prevention.
• Website functionality.

The specific services used by Hobby-G may change over time.

Where a third-party service processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

Where a third party processes information independently, its own privacy policy may also apply.

Shopify provides tools allowing merchants to review installed app pixels and the privacy permissions associated with them. Shopify states that merchants remain responsible for ensuring appropriate privacy configuration for installed apps and pixels.

10. Marketing Communications

If you subscribe to receive marketing communications from Hobby-G, we may use your information to send you relevant updates and promotional messages.

You can unsubscribe at any time by:

• Using the unsubscribe link included in our marketing emails; or
• Contacting Hobby-G.

Unsubscribing from marketing communications will not stop essential service communications, such as order confirmations, delivery updates or information relating to an existing purchase.

We will comply with applicable UK rules concerning electronic marketing communications.

11. Data Sharing

We do not sell your personal information as a business model.

We may share personal information with third parties where necessary to operate Hobby-G and provide services to you.

These may include:

• Shopify.
• Payment providers.
• Delivery providers.
• Technology and hosting providers.
• Customer service providers.
• Accounting and professional service providers.
• Fraud prevention and security providers.
• Marketing or analytics providers where applicable.
• Government authorities or other organisations where required by law.

We only share information where there is an appropriate reason to do so and, where required, an appropriate legal basis.

12. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

Shopify notes that personal information does not necessarily have to be stored within Europe, but transfers outside Europe must be protected in accordance with applicable laws.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Fulfil orders.
• Provide customer support.
• Maintain business and financial records.
• Comply with legal and regulatory requirements.
• Resolve disputes.
• Establish, exercise or defend legal claims.
• Maintain appropriate records of consent and marketing preferences.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Destruction.
• Alteration.
• Unauthorised disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your UK Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including:

Right of access

You can request a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

Right to restriction

In certain circumstances, you can ask us to restrict how we process your information.

Right to object

You may have the right to object to certain processing, including some processing based on legitimate interests.

You can also object to direct marketing.

Right to data portability

Where applicable, you can request personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on consent, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Not every right applies in every circumstance and some rights are subject to legal conditions or exemptions.

16. How to Exercise Your Rights

To exercise your data protection rights or ask a privacy-related question, please contact Hobby-G using the contact details provided on our website.

We may need to verify your identity before providing personal information or carrying out certain requests.

This is intended to protect your information from being disclosed to someone who is not authorised to receive it.

17. Complaints

If you have concerns about how Hobby-G handles your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

The ICO's website is:

https://ico.org.uk/

18. Children's Privacy

Hobby-G does not knowingly collect personal information from children for purposes for which parental or guardian consent is required.

Our products include model kits containing small parts and are not necessarily suitable for young children. Customers should check the age recommendations and product information for individual products.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

This may be necessary when:

• Our services change.
• We add or remove Shopify apps.
• We introduce new marketing or analytics services.
• Privacy or data protection requirements change.
• Our data processing practices change.

The latest version will be published on this page with its updated date.

20. Contact Us

If you have any questions about this Privacy Policy or how Hobby-G processes personal information, please contact Hobby-G using the contact information provided on our website.

Hobby-G Ltd
United Kingdom

Website: www.hobby-g.co.uk

Last updated: 20 September 2026